High Call Volume

   Dialing the number………….

Waiting for the Rep…………….

Recorded message……….

       We are experiencing High Call Volume and your wait time is greater than ten minutes. We have a selection of music if you wish to listen during your wait time. Jazz, Classical, or Pop or if not not you can remain on the line in silence.

      I listen to Jazz for ten minutes.

Hello Ronald!! You have reached your requested Department, in order to facilitate your call, we will ask you a few brief questions. Please answer the ones that best fit your situation. 

   What is the product you are calling about?

   What is the serial number?

   What is the problem you are having?

Three answers given.

We are sorry, but the provided serial number does not match are records.

     If you don’t mind I will put you on a brief hold for no longer than two minutes.

I wait…..

Rep. returns……

  Sir!! We have to transfer you to another department  that might best help your situation. Thank You for calling. Is there anything else we can help you with before we end this call?

   No!

Thank You Sir!

   New Department

Yes sir! How are you Today Sir?… May I help you?

   I state my problem!

Well sir this is not the right department for your problem, let me get you over to our technical support advisor. Hold on for a second.

  Technical Support.

 Yes sir can I help you.

   I state my problem.

  I’m sorry sir our policy has changed and we no longer offer that service.

  WE do have a new program, that I think might interest you.

BLah…BLAH.  BLAH!!